Privacy Policy

1. Data Controller

CUENDE INFOMETRICS, S.A. (hereinafter "CUENDE"), with CIF A802010140, registered at Parque Empresarial Alvia, c/José Echegaray, 8 – Ed. 3, 2º, 28232 Las Rozas, Madrid. Registered in the Madrid Commercial Registry, Volume 2274, Folio 131. Data Protection Officer: dpo@cuende.com

2. Categories of Data Processed

2.1 Automatically Collected Data

Data collected automatically when accessing the website:

• Browsing data: IP address, browser type, pages visited, date and time of access
• Technical data: Device type, operating system, unique identifiers
• Cookies: Information stored according to our Cookie Policy
• Location data: Approximate geographic location (country/region level)

2.2 Voluntarily Provided Data

Data provided when completing forms or contacting us:

• Identification data: name, company, position
• Contact data: email address, phone number
• Communication content: messages and comments submitted
• Any other data voluntarily submitted

3. Processing Purposes and Legal Basis

We process your data for the following purposes:

• Enquiry management: To respond to your queries and requests (Legal basis: pre-contractual measures)
• Service provision: Execution of contracted services (Legal basis: contractual execution)
• Commercial communications: Information about products/services (Legal basis: consent or legitimate interest)
• Website improvement: Statistical analysis and performance enhancement (Legal basis: legitimate interest)
• Legal compliance: Meet legal obligations (Legal basis: legal compliance)
• Security: Detection and prevention of fraud or abuse (Legal basis: legitimate interest)

4. Data Recipients

We may share your data with:

• Public entities for legal compliance (tax authorities, courts)
• Technology service providers (cloud hosting, email)
• Analytics providers (Google Analytics)
• Other entities required for service provision

5. Cookies

We use cookies and similar technologies. These are classified as:

• Technical: Essential for the site to function
• Analytics: Statistical analysis (Google Analytics)
• Personalisation: Customised user experience

For complete information, see our Cookie Policy.

6. Security Measures

We implement technical and organisational measures to protect your information:

• TLS/HTTPS encryption for all communications
• Secure storage on certified servers (AWS)
• Restricted and monitored access to data
• Periodic security audits and vulnerability analysis

7. Your Rights

Under GDPR, you have the following rights:

• Right of access: Obtain confirmation and a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data when appropriate
• Right to restriction: Limit data processing in certain circumstances
• Right to portability: Receive your data in structured format

To exercise these rights, contact our DPO at: dpo@cuende.com

8. Data Retention

We retain your data for the time necessary to fulfil purposes, plus:

• Commercial communications: until consent is withdrawn
• Contracts: during the relationship plus legal limitation periods
• Analytics: 26 months maximum

Form data is deleted after 1 year of inactivity unless otherwise required by law.

9. External Links

Our site contains links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

10. Policy Modifications

We may update this Privacy Policy periodically. Significant changes will be communicated through our website with an updated date. Continued use of the site after modifications constitutes acceptance of the updated policy.

11. Contact and Complaints

For questions about this policy or to exercise your rights:

• DPO Email: dpo@cuende.com
• Website: https://chatooh.ai